Dentsu International (dentsu) is accelerating the growth of its customer experience management (CXM) capabilities in Southeast Asia (SEA) with the launch of Merkle in Thailand, expanding its unparalleled integrated CX growth solutions spanning across borders.

How do CX leaders organize their teams? How do they integrate their technology? What is their approach to AI? Find out in our CX Imperatives Report: What CX Leaders Do Differently

What makes a great brand experience? What have consumers come to expect? And are you meeting those expectations? Find out in our CX Imperatives Report: From Customer Engagement to Customer Empowerment.

The Composable Commerce Accelerator Demo helps eCommerce leaders prepare for a composable approach and highlights how this solution delivers on frontend performance, CX innovation, and responsiveness to change.

Today’s leading brands are focused on delivering effortless experiences, tailor-made journeys, and personalized offerings. To effectively assess ever-changing customer expectations, a robust and mature Voice of the Customer (VoC) program is essential for all organizations.

Join Merkle as we return to Salesforce Connections 2024 as an Innovator Sponsor.

Merkle, a diamond sponsor of the 2024 Adobe Global Summit, will host two speaking sessions during the event. Businesses will learn how to maximize the full benefits of the Adobe stack, capitalize on investments, and power the experience economy.

The 2024 Loyalty Barometer Report uncovers what consumers want and how marketers can build their loyalty strategy to meet evolving customer expectations.