ABOUT THE EPISODE
Our host and Chief Growth Officer Steffen Souza, and Holden Bale dive into the importance of focusing on customers and how success and growth often come down to a great customer experience rather than product features, even in multi-billion-dollar businesses.
Steffen Souza Ric Hansen
Chief Growth Officer, Merkle Northern Europe & Host Experience Matters Podcast
Holden Bale
Global Head of Experience & Commerce, Merkle & dentsu
