Retail, Consumer Goods & Restaurants

Go beyond a great customer experience and anticipate the needs of customers in order to win their hearts and wallets.

Retail, Consumers good and restaurants


With the drastic shift in shopper and consumer behavior, brands are struggling to keep up with what’s now and what’s next. You need a partner who can see ahead to where the industry is going and what your customers want – learning to anticipate their needs. And no one knows shoppers better than Merkle.

We are:

  • The industry’s most connected group of retail experts, building solutions from online to in-store.
  • Collaborating with brands and retailers together
  • Forging partnerships across technology and media platforms
  • Understanding both shoppers and consumers

Your business has changed, and you need more than a media, creative, or technology agency; you need a business partner. We can bring you new revenue opportunities, such as retail media networks, build customer-obsessed strategies and activations, and guide you as you explore more commerce channels.

Our 1,300 industry experts already partner with more than 300 retail, consumer goods, and restaurant clients to put the shopper at the center of every experience.

When you’re ready to transform your shopper experiences, we’re here to help.

2024 CX Imperatives

What is the blueprint for great CX in 2024?

Merkle conducted a global survey of 2,100 consumers and 820 business leaders to learn about their attitudes, expectations, and activation of customer experiences. Our respondents spanned 18 countries and 8 industries.

 

View our two reports today to get an in-depth look at the CX landscape and to learn how you can elevate your own CX strategy today.

WHAT WE CAN DO FOR YOU

Let's talk.

Our team has the depth of expertise to take on any challenge — and we’re always ready to help. So reach out. We can’t wait to hear from you.

More on this topic