Merkle & Qualtrics

Merkle is a Qualtrics Global Platinum Strategic Partner. Merkle offers a complete suite of end-to-end XM capabilities including, Strategic Consulting, Technology Implementation, Engineering Services, and Managed Services. Merkle and Qualtrics partner to help organizations bridge experience gaps, create meaningful experiences and measure impact.

  • 8+

    years of partnership

  • 5,000+

    successful XM implementations

  • 250+

    XM-certified professionals

  • 4.84

    2023 CSAT Score

Merkle’s services transform Experience Management (XM) programs​

  • XM Strategy and Roadmap: Developing programs with client outcomes in mind.
  • End-to-End Journey: Advising on the end-to-end journey through tools to visualize, understand, and act
  • Culture and Advocacy: Applying purpose-driven outcomes to foster cultural engagement
  • Survey review and design
  • Dashboard guidance
  • Insights reporting
  • CX/EX/XM program review and Maturity assessment
  • Add-hoc advanced analyses

We empower clients and teams to accelerate their XM journey through training and a broad set of solutions. Our services include:

  • Platform configuration
  • Survey setup
  • Contact management
  • Building dashboards
  • Platform integrations​.

With seamless integration with XM Platforms, we help develop custom software integrations and solutions, assisting clients with:

  • Evaluation Report: Investigating existing landscape to understand critical areas
  • Qualtrics Engineering Blueprint: Showcasing relevant use cases and extrapolating
    ecosystem to meet future requirement
  • Wireframes and UI / UX Design Framework

We collaborate across all service areas to design, deliver, and execute solutions that tackle client challenges during program changes and expansion efforts to support achieving program-specific ROI as well as driving overall business performance​. We have curated packages that cater to our client’s specific needs.

WHAT WE CAN DO FOR YOU

Let's talk.

Our team has the depth of expertise to take on any challenge — and we’re always ready to help. So reach out. We can’t wait to hear from you.

EVENT RECAP

Qualtrics X4

This year’s Summit was a convergence of innovation, inspiration, and actionable insights, leaving attendees reinvigorated with a renewed intensity for growth and digital transformation. In case you missed the action, here’s a recap of the product highlights and keynotes that defined this year’s summit.

 

Want to read more about the Qualtrics and Merkle Integration announced at last year’s summit? Check out the press release.