Merkle Named a “Leader” in Everest Group’s Digital Commerce Services PEAK Matrix® Assessment

Merkle Named a “Leader” by Everest Group

Designation Given in 2024 Digital Commerce Services PEAK Matrix® Assessment

The 2024 Everest Group® Digital Commerce Services PEAK Matrix® Assessment is a comprehensive analysis of 29 digital commerce service providers, categorizing them based on their market impact and service capabilities.

The report explores the evolving digital commerce landscape, driven by online shopping growth, new digital channels, and technological advances, with a focus on integrated and seamless digital commerce experiences.

Readers can gain insights into key providers' strengths, limitations, and their approaches to emerging trends such as composable commerce, AI-driven personalization, and B2B digital transactions.

Get a glimpse of how we stacked up in the PEAK Matrix® and download a complimentary copy of the assessment below.

Where we ranked

Everest's Digital Commerce Services PEAK Matrix chart

Additional Recognition from Everest

Everest Adobe Services PEAK Matrix®
This report evaluated our strategic alignment with Adobe through joint go-to-market efforts; our Adobe-certified workforce; and the strength of our accelerators and frameworks to enhance Adobe implementation efficiencies.
Everest Loyalty Solutions PEAK Matrix®
This report evaluated our loyalty platform strategy, technology and data infrastructure planning, interface design, and platform implementation and management.
Everest Loyalty Services PEAK Matrix®
This report evaluated our services across customer research and content and campaign strategy; loyalty program design; partnerships; and activation of programs.

Download the assessment to see how we stack up

Recognition recap

Experts from Everest, IDC, and PAC have recognized our continued excellence with top designations in their evaluative reports over the past two years. Here are some of the highlights that affirm our ability to fuel long-term success through comprehensive customer experience (CX) services.