Merkle Cemented as CX Authority with “Leader” Accolades

Experts across Everest and PAC recognized Merkle’s continued excellence in Adobe, Loyalty, and Commerce services with top designations in their evaluative reports.

Everest names Merkle a Leader in its Digital Commerce Services PEAK Matrix®

This report evaluated our strategy, implementation, and services across digital commerce needs such as marketplaces, omnichannel commerce, B2B commerce, composable commerce, and social commerce.

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WHERE WE RANKED

Everest's Digital Commerce Services PEAK Matrix chart

 

Additional Recognition from Everest
  • Everest Adobe Services PEAK Matrix®
    This report evaluated our strategic alignment with Adobe through joint go-to-market efforts; our Adobe-certified workforce; and the strength of our accelerators and frameworks to enhance Adobe implementation efficiencies.
  • Everest Loyalty Solutions PEAK Matrix®
    This report evaluated our loyalty platform strategy, technology and data infrastructure planning, interface design, and platform implementation and management.
  • Everest Loyalty Services PEAK Matrix®
    This report evaluated our services across customer research and content and campaign strategy; loyalty program design; partnerships; and activation of programs.

A leader in Adobe services

Both Everest, with its Adobe Services PEAK Matrix®, and PAC, which named us a Leader in its Innovation Radar for Adobe Services in Europe 2024, recognized us for our skill with Adobe.

VIEW PEAK MATRIX® VIEW PAC RADAR

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Past recognition from IDC and Everest

In 2023, Merkle was recognized as a Leader in four reports by two prominent research firms, IDC and Everest Group. These acknowledgements affirmed our ability to fuel long-term success through comprehensive customer experience (CX) services.

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IDC MarketScape Worldwide Experience Design Services, 2023-2024 IDC named Merkle a Leader in experience design services. This study evaluates global vendors across customer segmentation, persona creation, customer targeting, customer care operations, prototyping of new services and products, and design of sales, marketing, and delivery channels.
IDC MarketScape Worldwide Experience Build Services, 2023-2024 IDC named Merkle a leader in experience build services. This study evaluates experience-building services for customer-facing applications, packaged software implementation, and commerce, marketing, advertising, and sales platform building.
Everest Group Digital Interactive Experience (IX) Services PEAK Matrix® Assessment 2023 – Europe Everest Group named Merkle a Leader in digital interactive experience services in Europe. The scope of this research includes experience design, commerce, marketing, content strategy, technology platforms, and product development.
Everest Group Digital Interactive Experience (IX) Services PEAK Matrix® Assessment 2023 – North America Everest Group named Merkle a Leader in digital interactive experience services in North America. The scope of this research includes experience design commerce, marketing, content strategy, technology platforms, and product development.