The purpose of this role is to provide support process improvement initiatives across the service line. Working closely with the Service Line operations excellence team and market process teams to deliver process analysis, mapping and redesign. Applying basic lean six sigma, root cause analysis and kaizen skills, to assess process waste and develop business cases, SOPs and training manual for the market. Able to support the facilitation of interviews, workshops and trainings with market stakeholders.

Key responsibilities: Participates in workshops and be accountable to provide/produce required documentation of process maps within the stipulated timelines (as agreed with the stakeholders) Accountable to share notes and discussion points (post stakeholder meetings/workshops) for review in a timely manner (as agreed with the SL Operations leads) Accountable to create mini project/activity plans to track and share progress updates with Service Line Operations leads Complies to using the preferred templates and tools and store all documents in common repositories such as sharepoint/one drive (as specified by the regional process leads) Accountable to create SOPs and training manuals to facilitate ADONIS training of Service Line Operations team and market stakeholders Accountable to perform simple data analysis by converting raw data into graphs and charts reflecting trend analysis Practices lean tools for root cause analysis and identifying kaizen opportunities and present the same to the Service Line Operations team to obtain feedback Works with technology leads in the market, global teams (and 3rd party vendors) to test solutions, identify bugs/issues and get the solution ready for training/rollout Works with third party service providers (e.g. ADONIS) to assist in their deployment of new services within the business Platform Delivery & Operational Management Facilitates governance sessions with Service Line Operations team/market stakeholders to discuss/share progress updates and key action points on projects/activities undertaken.