People Services Advisor with Spanish

HR

Brno

About the job

The purpose of this role is to deliver transactional and specialist HR services to one market or a number of local markets. The Advisor/Administrator has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees.

People Services Advisor with Spanish

About Merkle

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty. Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com. 

What will you be doing?

You will support our employees in Spain, cooperating with local teams, e.g. payroll, finance, HR Business Partners, legal or IT. Then, you will work virtually through digital tools to connect with employees. You will be a first point of contact for all questions and requests through our internal system and email. Moreover, you will accurately and timely update the employee records and keep all relevant systems and parties up to date. Last but not least, you will process the administrative activities related to the employee life cycle (i.e. new hires, promotions, terminations).

What are your responsibilities?


- Provide employees, managers and HR Business Partners exceptional standards of customer services across a wide range of HR activities and processes
- Ensure standardised HR processes are effectively implemented and services are delivered in a consistent and common way across different markets
- Provide service related activities including Workday data entry, HR document management, updates to internal tools and databases, responding digitally to a wide variety of employee queries
- Monitor the completion of queries from markets and continually identifies opportunities to improve processes and services against Service Level Agreements, reviewing your own performance on a regular basis and in collaboration with the team
- Collaborate with other administrators within your team to deliver KPIs and high-quality services that are compliant with global standards and meet business expectations
- Build your knowledge of local customs and employment laws, applying this to improve delivery of services across your markets and ensure processes remain compliant with local regulatory/statutory requirements

What you bring to us:

  • Orientation to detail and adaptability to change.
  • Ability to cooperate with diverse and international co-workers.
  • Passion for solving issues.
  • Desire to communicate and help employees.
  • Joy in working with systems and MS Office, knowledge of Workday is a plus.
  • Proficiency in English and Spanish

In Merkle, you will:

  • 💁💁‍♂️ Be part of a diverse and inclusive team where we support each other and have fun.
  • 🚀 Have an opportunity to develop your skills and grow within the company, taking part in a wide variety of internal trainings and language courses.
  • 💯 Find work with purpose, where you can have an impact and make a change.

And we offer even more:

  • 🏜 5 weeks of vacation + 3 wellness days
  • ❤️ 2 Volunteering days to share the kindness of your heart with others
  • ⏰ Flexible working hours and home office after agreement with manager
  • 🎓 Full access to Dentsu Academy, GoFluent Learning, on-site learning sessions
  • 🐶 Dog-friendly offices
  • 💌 Edenred meal vouchers and cafeteria points (life/pension insurance)
  • 🍹 Team events: company parties, breakfasts, etc.
  • 🥪 Snacks and drinks at the office
  • 💸 Referral bonus programme
  • 💻 Laptop + equipment
  • 📞 Corporate mobile phone subscription

#LI-MERKLE #LI-SOFI

Beware of Job Scams

We are aware of several scams targeting job seekers and candidates. Please be vigilant. All communication throughout the recruitment process will be from an official member of the dentsu recruitment team, using corporate email addresses (e.g., @dentsu.com or @merkle.com). We will never ask you to send money or vouchers to secure employment. If you suspect you have been a victim of a scam, please report the incident to your bank, local police, or fraud protection authority immediately. Additionally, you can report the scam to us at jobfraud@dentsu.com so we can take appropriate action to request the website is taken down. Please note that Merkle and dentsu are not responsible for any losses incurred as a result of these scams. We advise all individuals to exercise caution and verify the authenticity of any job offers or communications received.