Composable Commerce

How composable architecture improves customer experience

There are many advantages of a composable architecture approach, most intrigue comes from those with technical backgrounds, but we see it as an opportunity for customer experience to drive this technology forward.

Composable commerce: The future of e-commerce

In today's fast-paced digital world, businesses are under constant pressure to provide customers with a seamless and personalized shopping experience. However, traditional e-commerce platforms can be rigid, expensive, and difficult to customize, making it challenging for businesses to keep up with the evolving needs of their customers. That's where composable commerce comes in.

 

Composable Commerce is like a breakfast buffet with different dishes. You can choose and combine the individually arranged delicacies according to your wishes. Composable Commerce is similar. There are a number of pre-built options, each of which fulfills a specific need: payment processing, shipping, or customer management, for example.


Composable commerce is a modern approach to e-commerce that allows businesses to build and customize their online storefronts using a combination of off-the-shelf and bespoke components. This approach offers greater flexibility and control over the customer experience, as well as improved performance and scalability.
 

With composable commerce, businesses can choose best-of-breed components for their specific needs and integrate them into a single, unified shopping experience. For example, businesses can use a third-party payment gateway, a shipping provider, and a content management system that they already know and trust, and then add custom components to create a unique and personalized shopping experience for their customers.

Composable Commerce works in detail

One of the key benefits of composable commerce is that businesses can easily add or remove components as their needs change. For example, if a business needs to expand into new markets or approach new sales channels, they can simply add new components to their e-commerce platform without having to overhaul the entire system.

Composable commerce also offers businesses greater control over the customer experience. By using headless commerce architecture, businesses can decouple the front-end presentation layer from the back-end commerce systems, allowing them to build and deliver the exact experience they want for their customers. This means businesses can create custom and highly engaging storefronts, while still relying on proven and trusted back-end systems to manage the commerce transactions.

In conclusion, composable commerce offers businesses a modern and flexible approach to e-commerce that can help them keep up with the ever-evolving needs of their customers. With greater control over the customer experience, improved performance and scalability, and reduced costs, composable commerce is the future of e-commerce.

 

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Another advantage of composable commerce is that it is often more cost-effective than traditional e-commerce platforms. Because businesses can choose and integrate the components they need, they can avoid paying for unnecessary features and services that they won't use. This makes composable commerce a great choice for businesses of all sizes, from small startups to large enterprises.

What is the difference between headless commerce and composable commerce

Composable commerce and headless commerce are related concepts but not exactly the same.

Composable commerce refers to the ability to build and customize e-commerce systems by combining various independent components, such as payment gateways, shipping providers, and content management systems.

Headless commerce, on the other hand, refers to a specific type of e-commerce architecture that separates the front-end presentation layer (what the customer sees) from the back-end systems and services that manage the actual commerce transactions. This allows for greater flexibility and control over the customer experience, as well as improved performance and scalability.

So, in a way, headless commerce can be considered a type of composable commerce, as it allows for the modular and flexible integration of different systems and services. However, not all composable commerce systems are headless, as some may have a traditional, integrated front-end and back-end architecture.

But how is this improving user experience?

Composable commerce improves user experience in several ways:

1. Personalization: By using a combination of off-the-shelf and bespoke components, businesses can create a highly personalized shopping experience for their customers. They can tailor the look, feel, and functionality of their online storefronts to meet the specific needs and preferences of their customers.

2. Seamless Integration: Composable commerce allows for the seamless integration of multiple independent systems and services into a single, unified shopping experience. This eliminates the need for customers to navigate between multiple systems and services, reducing friction and improving the overall user experience.

Session und Conversion Rate

3. Improved Performance: By using headless commerce architecture, composable commerce can improve performance by separating the front-end presentation layer from the back-end commerce systems. This allows businesses to deliver fast and responsive customer experiences, even as the size and complexity of their e-commerce platforms grows.

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4. Increased Flexibility: With composable commerce, businesses can easily add or remove components as their needs change. This allows them to respond quickly to changes in the market, customer preferences, and other factors that can impact the user experience. Since Frontend and Backend are decoupled by design, this gives Marketing Departments more flexibility and power – the User Experience can be adapted without interfering with the backend systems.

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5. Enhanced User Interfaces: Businesses can use custom components to create unique and engaging user interfaces that differentiate their online storefronts from the competition. This can help to increase engagement, conversion rates, and customer loyalty.

Overall, composable commerce improves user experience by giving businesses greater control over the customer experience, allowing them to create personalized, seamless, and engaging shopping experiences that meet the needs and preferences of their customers.

And in the end this also has a direct impact on conversion rate.

Are you interested into composable commerce or want to get a demonstration? We would be glad to show you our Composable Storefront Accelerator with Salesforce Commerce Cloud and Magnolia CMS

Learn more about Merkle or contact us.

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Your contacts at Merkle: Tobias Hollritt for Switzerland, David Haunold for Austria and Benjamin Quitter for Germany