Merkle: Your Salesforce Customer 360 Partner

Merkle is a leading global agency partner for Salesforce with a network of over 1,200 certified professionals backed by 16 years of experience.

With Salesforce and Merkle to a 360 customer view

Experiences happen at different stages of your relationship with your customer, from awareness or advertising, to customer engagement, commerce, customer service, loyalty and CRM. Thanks to Salesforce, the world's leading provider of cloud-based CRM & Martech solutions, you can create seamless brand experiences along the entire customer journey – from the first customer contact to sales and after-sales services. Merkle has built a Total Customer Experience Framework that provides a simple way to understand and increase your digital maturity across the relationship stages, boosting your competitiveness.

As a Salesforce Summit Partner, we advise and accompany you from the first analysis to the implementation of the right solution till your daily operations. Benefit from our Salesforce Customer 360 solutions expertise to innovate and grow your business.

Our expertise across Salesforce Clouds

Salesforce Experience Cloud

Build deeper relationships, empower your customers, partners and employees, with an expertly designed portal that utilizes the power of data from Salesforce.

Salesforce Sales Cloud

Complete the journey from prospect to client faster and more effectively thanks to our Sales Cloud and CRM experience.

Salesforce Service Cloud

Empower agents on your path to customer success with smarter, faster Service solutions. Resolve customer service cases faster and proactively and build brand loyalty.

Salesforce Marketing Cloud

Optimise your marketing performance, engage with your customers, activate relationships and grow market share through seamless experiences across all digital channels.

Salesforce Commerce Cloud

Develop user-centric B2C & B2B commerce sites that provide personalized shopping experiences for your customers across all channels.

Tableau (Analytics)

Develop tailored, integrated reporting and actionable insights based on the growing quantity of data generated by your customers’ behaviors.

Integration

Connect and integrate enterprise data across cloud and on-premise platforms to get a 360 view of your customers and develop integrated experiences.

Platforms & Apps

Develop enterprise-quality apps and deliver smart and engaging customer experiences that leverage all your Salesforce data.

Why Merkle as your Salesforce partner?

Merkle is a Salesforce Summit Partner. For over 16 years, we have been successfully implementing Salesforce solutions – with the highest customer satisfaction. As part of dentsu, we leverage the expertise of over 1,300 Salesforce certified experts. With the delivery of more than 2,000 Salesforce projects, we have the right experience to accompany and advise you from the initial requirements analysis to solutions implementation and project run. With nine locations in the DACH region (Germany, Austria and Switzerland) and two in the Czech Republic we are close to your business acting as your local trusted partner. With our quality shore centers in Portugal and Serbia we can scale and act cost efficiently.