Analytics & Insights

Make your customer data work in real time as the thread that weaves connected experiences.


Analytics & Insights

Make your customer data work in real time as the thread that weaves connected experiences.

Analytics & Insights

Make your customer data work in real time as the thread that weaves connected experiences.

Analytics & Insights

Make your customer data work in real time as the thread that weaves connected experiences.

Analytics & Insights

Make your customer data work in real time as the thread that weaves connected experiences.

Analytics & Insights

Make your customer data work in real time as the thread that weaves connected experiences.

Analytics & Insights

Make your customer data work in real time as the thread that weaves connected experiences.

Success in meeting customer expectations hinges on the ability to deliver connected experiences at the lighting-fast speed of the market. To achieve this, brands need a new approach to analytics and insights to guide how efforts are refined.


With a full array of flexible, scalable solutions, we empower your brand to harness technology and innovation and drive more value from investments . Backed by decades of experience partnering with leading global brands, we help our clients gain better insights that inform and enhance CX efforts. 

  • 4,500+

    analysts and data scientists

  • 20B+

    eCommerce sales driven annually with digital shelf and commerce intelligence services

  • 150,000+

    media campaigns optimized annually with data-driven analytics and insights

  • 1,000+

    Google Marketing Platform / Google Analytics certified professionals

Everest Group logo
Leader & Star Performer
Everest Group, Marketing Services
greater good
Greater Goods Award Winner
Anti-Human Trafficking Analytics Tool
Cypher logo
Excellence in AI Strategy Consulting
Cypher, Minsky Awards
 

How we can help you


How we can help you

How we can help you

How we can help you

How we can help you

How we can help you

How we can help you

Product & Market intelligence

Fuel unique customer experiences that engage and retain customers, drive loyalty, and expand growth with our advanced solutions.

Consumer & Experience insights

Unlock digital intelligence solutions to deliver deeper, more actionable insights that can inform better marketing outcomes.

Measurement & Media analytics

Take command of customer data and drive experience-led growth with offerings ranging from our robust data platform to customized solutions.

Data science & Artificial intelligence

Overcome barriers to data value, ensure data protection, and deliver a decisive competitive advantage.

Proven success stories


Proven success stories

Proven success stories

Proven success stories

Proven success stories

Proven success stories

Proven success stories

Our partnerships

Our analytics & CX technology solutions seamlessly integrate with some of the world’s leading technology innovators for more powerful combined solutions.

Our partnerships

Our analytics & CX technology solutions seamlessly integrate with some of the world’s leading technology innovators for more powerful combined solutions.

Our partnerships

Our analytics & CX technology solutions seamlessly integrate with some of the world’s leading technology innovators for more powerful combined solutions.

Our partnerships

Our analytics & CX technology solutions seamlessly integrate with some of the world’s leading technology innovators for more powerful combined solutions.

Our partnerships

Our analytics & CX technology solutions seamlessly integrate with some of the world’s leading technology innovators for more powerful combined solutions.

Our partnerships

Our analytics & CX technology solutions seamlessly integrate with some of the world’s leading technology innovators for more powerful combined solutions.

Our partnerships

Our analytics & CX technology solutions seamlessly integrate with some of the world’s leading technology innovators for more powerful combined solutions.
Adobe logo Adobe
Salesforce logo Salesforce
Google logo Google
AWS logo AWS
Snowflake logo Snowflake

Our analytics & data platform experts


Our analytics & data platform experts

Our analytics & data platform experts

Our analytics & data platform experts

Our analytics & data platform experts

Our analytics & data platform experts

Our analytics & data platform experts

Walter Flaat
Walter Flaat
Canada Market Lead

Walter Flaat leads Merkle / CXM in Canada. His team brings Merkle’s leading global capabilities to the local market while deeply integrating them with the local social and cultural diversity that defines Canada. He is also Chief Data Officer for dentsu Canada, providing executive support and guidance for the development of dentsu’s data products & services across all service lines.

Previously, Walter served as Chief Data Officer for dentsu Netherlands, where he spearheaded the development of integrated data & analytics unit DNA, now known as DDL (dentsu Data Labs). This model transformed the delivery of data services in an agency context from primarily value-added reporting - to industry leading data solutions. The DDL model has since expanded globally.

Before transferring to Canada, Walter also implemented best-in-class GDPR compliance in the local market, earning him recognition as a leader in the European privacy domain.

Prior to that, he served as Head of Data & Media Partnerships for Amnet and was a leading architect for DMP & CRM implementations across the EMEA region.

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Walter Flaat
https://www.linkedin.com/in/walterflaat/
true
14
Vimal Badiani
Vimal Badiani
VP - Managing Director, Merkle ME

Vim moved to Dubai in late 2017 to launch Merkle’s Performance Media capabilities in the region. In early 2020, he moved into a position leading Dentsu’s MENA’s Performance Media line of business, continuing to build our presence in the region and maintaining strong relationship with key clients by positioning Dentsu as a key strategic partner. As well as this, Vim has been responsible for ensuring that our delivery, service levels and performance for clients is always industry leading & building on best in class European delivery capabilities. Vim joined Merkle over 10 years ago as an Account Manager and through his time in London, worked his way up to Head of Paid Search, overseeing a team of 120 people across all paid search activity, continuing to serve the company’s ethos in serving best in class paid search campaign management for EMEA clients, including Estee Lauder and Canon Inc.

Vim has always had a passion for supporting SMEs scale through Performance Media, with the transparency biddable media brings to clients. Digital advertising is an invaluable channel for clients to understand their audiences and ensure brand’s can use data to be front of mind when relevant. Working with several clients in the region to drive customer acquisition, Vim has seen SMEs grow and expand from UAE in to KSA and beyond through smart, audience-led Performance Media strategies.

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Vimal Badiani
false
Tim Perlstein
Tim Perlstein
Chief Marketing Officer, Merkle Americas

Tim joined Merkle in March 2021 as SVP, Experience & Commerce Solutions, to help establish Merkle’s global Experience & Commerce practice area –a broad set of capabilities and solutions that are critical to Merkle’s vision for complete, connected customer experience transformation. As CMO, Americas, Tim remains focused on elevating and extending Merkle’s leadership in data-driven, technology-enabled customer experience services for tomorrow’s most engaging, most relevant, most successful brands.

Prior to Merkle, Tim served as CEO of United in Gaming, Inc., a social platform for amateur esports competition, and previously served as Interim CMO of Skills Matter, the leading global community and continuous learning platform for software engineers. He also created Tanjent Partners in 2015 as a boutique consulting firm focused on growth strategy, marketing, and commerce. Through Tanjent, Tim has worked with a diverse array of firms in media, technology, CPG/ecommerce, and professional services (including multiple agencies at various stages of growth).

Previously, Tim served as SVP Strategy & Insights and then SVP Managing Director of Fullscreen's brand group. In these roles Tim managed a range of functions including strategy, measurement and insights, operations, strategic planning, and B2B marketing, supporting sustained double-digit growth over a three-year period and a successful exit to AT&T in 2018.

Prior to Fullscreen, Tim served as Chief Strategy Officer for Razorfish, a global digital agency, where he led the agency's strategic planning, corporate development, and service innovation functions. During his tenure, he transformed the agency's strategy discipline into a market-leading digital consulting practice, establishing Razorfish as "one of the strongest strategy-led marketing service providers in the industry," according to Gartner Research.  

Tim joined Razorfish from Yahoo!, where he served as Director of Consumer & Customer Innovation. He also led online marketing for the Yahoo! Media Group and held multiple marketing and product management roles at Knight Ridder Digital, the online news division of the US’s second-largest newspaper publisher. Prior to Knight Ridder, Tim served as head writer for Pallotta TeamWorks, supporting massive-scale fundraising efforts which netted over $69 million for AIDS and breast cancer charities in a single year.

Tim earned his undergraduate degree in Fine Arts from Harvard University, and his MBA from the Stanford Graduate School of Business, along with certificates in Global and Public Management, with a focus on international development. He lives in Austin, TX (physically), airplane aisle seats (preferably), and the itty-bitty rectangular window of your favorite video conferencing tool.

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Tim Perlstein
https://www.linkedin.com/in/timperlstein/
true
15
Thomas Walter
Thomas Walter
CSO, EMEA and Northern Europe Lead, Experience Platforms

Thomas is an astute leader with 20 years of experience and full-stack knowhow in CX transformation. Currently he is the Chief Services Officer for Merkle NE, a cluster within EMEA consisting of 7 dedicated solution practices and a total of 750 colleagues, and part of Merkle´s Experience and Commerce leadership team.

Throughout his career Thomas collected experiences and became a thought leader in various business areas such as corporate IT, business consulting, consumer research, data science, mobile business, ecommerce and digital business strategies.

Thomas’s experience is built upon a broad educational background, with a MSc in engineering and a PhD in data sciences. He is a well-rehearsed speaker, and shares his expertise as a university lecturer in digital business management. He is a passionate sportsman and barista.

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Thomas Walter
https://www.linkedin.com/in/thomaspierrewalter/
false
Sylvain Panzani
Sylvain Panzani
Americas Lead, B2B & High Tech

Sylvain is Executive Vice President and Client Partner in Merkle’s Hi-Tech and B2B practices. Sylvain started his career as a strategy consultant before leading various teams in operational marketing function in the Hi-Tech industry. He held various positions in both consumer and B2B in EMEA, including Business Intelligence, Field Marketing, and Marketing Operations. He joined Merkle’s client organization in 2016, and moved to the USA soon after, and is now based in the DMV area.

Sylvain’s specialties include CRM, direct marketing, budget, planning and process optimization, database marketing, change management, business intelligence, transactional demand generation, B2B lead generation, sales enablement and marketing programs. When he is not traveling for clients, he enjoys time with his family, plays soccer and rugby, and loves long trails in the Shenandoah. 

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Sylvain Panzani
https://www.linkedin.com/in/sylvain-panzani-1608333/
true
21
Susan Zoch
Susan Zoch
Global Chief Counsel

Susan is Merkle’s General Counsel. With her leadership, Merkle’s legal department advises and enables the business to accelerate sustainable growth and achieve competitive advantage, while working together, championing the company’s values, and leading by example. Susan leverages more than 25 years of legal experience across a broad spectrum of disciplines, including commercial transactions, privacy and data protection, technology, litigation, compliance, and human resources. 

Prior to joining Merkle, Susan served in a similar role at Vertis Communications and was in private practice at Baker Botts in Washington DC. She clerked for the US District Court for the Northern District of Texas. She holds a JD from The University of Texas School of Law, where she was Executive Editor of the Texas Law Review, and a BA from Rice University.

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Susan Zoch
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Sunil Rao
Sunil Rao
Americas Lead, Analytics & Technology

Sunil bring over 13 years of experience in advanced analytics, marketing technology and CRM.  He is an expert in digital data, audience platforms and leverages his deep expertise in quantitative methods to apply them in today’s digital world. 

He currently leads Merkle’s Audience Science & Management practice where his focus is to help clients deliver a superior customer experience and drive ROI through the application of 1st party data, advanced analytics, and state of the art marketing technology platforms.  He also leads the creation of unique and integrated solutions across Merkle’s proprietary identity and data platform Merkury and leading marketing technology providers. 

He has led analytics engagements across industry verticals for a variety of clients including AT&T, Universal Orlando, Citizens Bank, American Express, Abercrombie & Fitch, Sony, Aviva Insurance and many others.

Sunil has a Master’s degree in Engineering from NC State University.

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Sunil Rao
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11
Sophie Lee
Sophie Lee
Chief Financial Officer, APAC

Since joining dentsu in 2016, Sophie has held a variety of senior finance roles (Commercial Finance, Compliance, Controllership, and CFO for Philippines). She assisted Merkle in establishing its first APAC footprint in 2018 by assisting with pitches, M&A, project management, and finance.

Sophie has 20 years of international experience in a variety of industries (audit, banking, manufacturing, commodities, and advertising). She is a CPA with an MBA from the National University of Singapore and a double master's degree in finance and management from the University of Paris. She speaks Mandarin, Cantonese, and French.

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Sophie Lee
https://www.linkedin.com/in/sophie-lee-65408331/
true
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Shirli Zelcer
Shirli Zelcer
Global Lead, Analytics & Technology

Shirli is the Global Head of Analytics and Technology at Merkle. With over 20 years of experience in analytics and insights, business advisory and organizational design, artificial intelligence and data science, and cloud and marketing technologies, Shirli is at the forefront of innovation ranging from ethical AI and advancements in cloud engineering to future-proofing data literate organizations around zero-party data.

At Merkle, Shirli is responsible for leading the Analytics & Marketing Technology practice area, a global division of more than 5,600 practitioners across the Americas, EMEA, and APAC, covering services that include consumer and experience insights; product and market intelligence; data science and artificial intelligence; and marketing technology, big data infrastructure, and cloud engineering. 

Her team’s work is wide-ranging, covering everything from enterprise segmentation and acquisition modeling to CDP and data infrastructure implementation to advanced media mix modeling, personalization strategies, and bespoke AI solutions in areas including pricing, supply chain, and competitive intelligence.

Shirli has worked across numerous industries, but has especially deep experience in travel, media and entertainment, retail, high tech, and financial services, having partnered with brands including Disney, Dell, Universal Parks and Resorts, Royal Caribbean, Marriott, and Nike.

Prior to joining Merkle, Shirli worked for Capital One in the Marketing and Analysis department, responsible for developing credit risk models, NPV models, and DOE testing. Shirli has both a bachelor’s and a master’s degree in Statistics from Cornell University.

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Shirli Zelcer
https://www.linkedin.com/in/shirlizelcer/
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11
Shawn Streett
Shawn Streett
CIO, Information Management Systems & Dentsu Global Services

Shawn brings 25 years of experience in enterprise technology and information security to his role at Merkle, where he leads technology teams that architect and manage Cloud based solutions, data platforms, and enterprise security for CXM and Dentsu Global Services.   

Prior to joining Merkle, Shawn led the Managed Hosting Operations and Engineering teams at Digex/Verizon Business, where he managed the internet presence of Fortune 500 customers.  

Shawn earned his Master of Science in Information Systems Management from the University of Maryland Baltimore County and is a member of the board of directors for the Mid-Atlantic CIO forum.

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Shawn Streett
https://www.linkedin.com/in/shawnstreett/
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10
Sarah Strassheim
Sarah Strassheim
Global Chief Financial Officer & Chief Operating Officer

Sarah Strassheim is the Global CFO for Merkle. She provides senior finance leadership to the global executive team and is responsible for commercial finance initiatives in the Americas, EMEA, and APAC and driving enterprise level systems and acquisition integration.

Prior to joining Merkle, Sarah led the finance organization at the US trading office of a commodity company based in ThailandShe started her career at Accenture where she spent over a decade in a variety of global financial and reporting systems roles. 

Sarah joined Merkle in July 2014 supporting the Digital Agency Group. Her scope of responsibility has since expanded to include all the business units in North America – including numerous acquisitions completed during that period. Sarah consistently drives financial performance by balancing an understanding of the business with her strong finance background.

Sarah earned her Bachelor of Science at the University of Mary Washington. 

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Sarah Strassheim
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Sandra Swindle
Sandra Swindle
Global Chief Operating Officer

Sandra Swindle is the Global Chief Operating Officer for Merkle. As a member of the global executive leadership team Sandra is responsible for ensuring the effective execution of our business strategy. She implements required plans, metrics, and targets and supports the achievement of business results. A passionate leader focused on operational excellence, Sandra drives continuous improvement of our integrated business processes and expansion of our global delivery network. As a change agent, she will work across business leaders accelerating the dentsu transformation agenda.

Sandra joined Merkle in 2011. With deep roots in data, technology, and digital solutions, she held several leadership roles over some of our largest practice areas including data management and digital messaging. In those roles, she was responsible for client delivery across hundreds of our top clients managing a globally diverse and scaled team of over 1000 technology professionals. Most recently Sandra was the Global Delivery and Solutions Lead for Merkle.

Prior to joining Merkle, Sandra worked with Acxiom. Starting her career as a developer and enterprise solutions architect, she quickly expanded into a variety of leadership roles in technology and account management. Prior to her departure she was the client executive for one of Acxiom’s top five accounts.

Sandra has a BBA cum laude from the University of Arkansas at Little Rock and was awarded Outstanding Graduate in CIS. 

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Sandra Swindle
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Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.


Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

2024 CX Imperatives

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

2024 CX Imperatives

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

2024 CX Imperatives

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

2024 CX Imperatives

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

Engagement to Empowerment: Winning in Today’s Experience Economy

How do customers feel about today's brand experiences? And how should brands respond accordingly? These are the types of questions we asked over 2,000 consumers as well as over 800 brand leaders. Our research series explore current consumer needs, brands' CX strategy, and how things like AI adoption and customer data use differ across industries.

 

Read the first report in our 2024 CX Imperatives research series now to learn how to enhance your customer experience, using real, actionable insights direct from real consumers.

A Guide to Customer Segmentation

For a long time, brands used demographics to analyze their customer data. But by 2023, relying on demographics alone was no longer sufficient.

 

Today’s customers demand a higher level of personalization, from the imagery and messaging they see to the timing and delivery of content. That’s why brands must apply modern customer segmentation: more nuanced and effective use of customer data.

 

Our booklet is a simple and straightforward resource for any reader looking to learn about segmentation, particularly how AI can help elevate it.


A Guide to Customer Segmentation

For a long time, brands used demographics to analyze their customer data. But by 2023, relying on demographics alone was no longer sufficient.

 

Today’s customers demand a higher level of personalization, from the imagery and messaging they see to the timing and delivery of content. That’s why brands must apply modern customer segmentation: more nuanced and effective use of customer data.

 

Our booklet is a simple and straightforward resource for any reader looking to learn about segmentation, particularly how AI can help elevate it.

EBOOK

A Guide to Customer Segmentation

For a long time, brands used demographics to analyze their customer data. But by 2023, relying on demographics alone was no longer sufficient.

 

Today’s customers demand a higher level of personalization, from the imagery and messaging they see to the timing and delivery of content. That’s why brands must apply modern customer segmentation: more nuanced and effective use of customer data.

 

Our booklet is a simple and straightforward resource for any reader looking to learn about segmentation, particularly how AI can help elevate it.

guide to customer
guide to customer

EBOOK

A Guide to Customer Segmentation

For a long time, brands used demographics to analyze their customer data. But by 2023, relying on demographics alone was no longer sufficient.

 

Today’s customers demand a higher level of personalization, from the imagery and messaging they see to the timing and delivery of content. That’s why brands must apply modern customer segmentation: more nuanced and effective use of customer data.

 

Our booklet is a simple and straightforward resource for any reader looking to learn about segmentation, particularly how AI can help elevate it.

EBOOK

A Guide to Customer Segmentation

For a long time, brands used demographics to analyze their customer data. But by 2023, relying on demographics alone was no longer sufficient.

 

Today’s customers demand a higher level of personalization, from the imagery and messaging they see to the timing and delivery of content. That’s why brands must apply modern customer segmentation: more nuanced and effective use of customer data.

 

Our booklet is a simple and straightforward resource for any reader looking to learn about segmentation, particularly how AI can help elevate it.

guide to customer AS | MERKLE | Tech Decision Makers Audience-ActionIQ

EBOOK

A Guide to Customer Segmentation

For a long time, brands used demographics to analyze their customer data. But by 2023, relying on demographics alone was no longer sufficient.

 

Today’s customers demand a higher level of personalization, from the imagery and messaging they see to the timing and delivery of content. That’s why brands must apply modern customer segmentation: more nuanced and effective use of customer data.

 

Our booklet is a simple and straightforward resource for any reader looking to learn about segmentation, particularly how AI can help elevate it.

guide to customer AS | MERKLE | Tech Decision Makers Audience-ActionIQ
guide to customer AS | MERKLE | Tech Decision Makers Audience-ActionIQ

A Guide to Customer Segmentation

For a long time, brands used demographics to analyze their customer data. But by 2023, relying on demographics alone was no longer sufficient.

 

Today’s customers demand a higher level of personalization, from the imagery and messaging they see to the timing and delivery of content. That’s why brands must apply modern customer segmentation: more nuanced and effective use of customer data.

 

Our booklet is a simple and straightforward resource for any reader looking to learn about segmentation, particularly how AI can help elevate it.

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