Dentsu International (dentsu) is accelerating the growth of its customer experience management (CXM) capabilities in Southeast Asia (SEA) with the launch of Merkle in Thailand, expanding its unparalleled integrated CX growth solutions spanning across borders.

How do CX leaders organize their teams? How do they integrate their technology? What is their approach to AI? Find out in our CX Imperatives Report: What CX Leaders Do Differently

What makes a great brand experience? What have consumers come to expect? And are you meeting those expectations? Find out in our CX Imperatives Report: From Customer Engagement to Customer Empowerment.

The Composable Commerce Accelerator Demo helps eCommerce leaders prepare for a composable approach and highlights how this solution delivers on frontend performance, CX innovation, and responsiveness to change.

The 2024 Loyalty Barometer Report uncovers what consumers want and how marketers can build their loyalty strategy to meet evolving customer expectations.

Merkle conducted a global survey of 2,100 consumers and 820 business leaders to learn about their attitudes, expectations, and activation of customer experiences. Access our reports today to get an in-depth look at the CX landscape and to learn how you can elevate your own CX strategy today.

Salesforce has a lofty vision for Data Cloud: to turn it from a simple customer data platform into a piece of its industry-leading CRM platform. We help illustrate how Salesforce is turning it into more than just another CDP.

The only Salesforce immersive learning experience built by Merkle for the marketers’ community.​

Merkle's 2024 CX Imperatives global research offers insights into how consumers engage with and experience brands.