CX Imperatives: Winning in Today’s Experience Economy: What CX Leaders do Differently

CX Imperatives: Part 2

What CX Leaders Do Differently

How do CX leaders separate themselves from the pack?

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In this leader-focused report, you’ll learn

Why AI matters 
Discover how AI fits into the consumer experience equation, and how successful AI relies on a clear tech and data strategy.
How to leverage customer feedback
Learn how to ask customers for their preferences and gauge overall customer satisfaction. Then, use those findings to enhance your customer experience.
Action items for CX professionals
Start building and acting on strategies that involve everyone within the organization and directly focus on exceeding customer expectations.

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What you’ll find inside

To get all the insights from the CX Imperatives, Part 2, you’ll need to read the full report, but you can sample the goods by reviewing the stats and charts below

81%

of CX leaders have formal, codified CX strategies that have been in place for several years
59%

CX leaders look at sales/conversion data at much higher rates than other groups
54%

of CX leaders report that their martech platforms are very well integrated
72%

of CX leaders have already invested in and implemented AI-driven CX solutions

Meet the customer’s needs for real, live human interaction.

From codified CX strategies to prioritizing customer feedback to technology integration, Part 2 pulls together all the data on what makes a brand a CX leader.

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Explore the rest of the research

Step into the shoes of customers and hear what they really want or get a more industry-focused lens on our findings with the other parts of our research.

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