Client Partner

Client Management

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Ho Chi Minh City

About the job

The purpose of this role is to provide strategic recommendations and manage all resources to ensure the Client’s marketing needs are met. They are viewed as a trusted advisor to client, understands and articulates client business insights and leverages to contribute ways to move business forward, lead and monitor the day-to-day activities; proactively identify new business building insights and opportunities, manage, motivate and develop their team; work with other departments to develop and execute strategies that will build the Client’s business.

Key responsibilities:

  • Client Relationship Management: Engages with Client Stakeholders to drive the strategic direction of the partnership, ensuring our teams  deliver against the business objectives and to continue to grow and drive the evolution of the partnership. 

  • Team Leadership: Leadership and direction of cross functional teams focused on delivering value, ensuring quality. Also, responsible for mentoring employees to elevate opportunities for growth. 

  • Commercial Delivery: Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting. Accurately plan and forecast revenue growth to achieve their net revenue and margin targets. 

  • Consultancy: Continually increase knowledge of the client’s business (and industry) often serving as the client’s first line consultant. Works to stay current with industry trends and best practices to proactively sell fit for purpose solutions and innovation.

Knowledge and experience:

  • Education: Bachelor's degree preferred

  • 10+ years experience with minimum 3+ years in senior client management roles 

  • Business mindset and outcome driven

  • Strong presentation and communication skills 

  • Exceptional at problem-solving, analytical skills and business understanding. 

  • Excellent organization and prioritization skills, structured but understand flexibility where needed

  • Team leader who is supportive and collaborative

  • Experience in CRM, Marketing Automation, eCommerce and 

  • Loyalty, and/or Data, Tech and Analytics 

  • Excellent interpersonal communication skills

Skills and abilities:

  • Based in Ho Chi Minh City

  • Speaks English Fluently, Fluency in Vietnamese will be a bonus

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