Account Manager

Client Management


USA – Remote – Michigan – Eastern Time

About the job

Merkle Promotion & Loyalty Services Account Managers work proactively and collaboratively with all divisions of the company to provide our clients with long-term strategic value and customer service. As a day-to-day partner with Merkle Promotion & Loyalty Services sales professionals (VP, Business Development and Account Director), Account Managers ensure high-quality and flawless client preparation and presentations, research and promotion solutions that drive results for clients and revenue for Merkle Promotion & Loyalty Services. The Account Manager may also have responsibility for stimulating new business through probing, investigative and consultative outbound calling and e-mailing to a pre-defined group of prospects and clients to determine their current or future needs for interactive promotions. 

 

Description & Responsibilities: 

  • May serve as the designated Merkle Promotion & Loyalty Services client contact 

  • Actively participates in client presentations 

  • Supports Merkle Promotion & Loyalty Services sales professionals in revenue generating activities: prospecting, client research, promotion ideation, scoping, documentation (i.e. contracts), invoicing, etc. 

  • Demonstrates working knowledge of Merkle Promotion & Loyalty Services products and solutions, internal scoping, and production processes 

  • Builds brand expertise, creates and maintains best practices for named clients 

  • Pre and post-sale research and presentation generation 

  • Promotion reporting and analysis with supporting team members, i.e. Business Development, Strategic Services, Project Management 

  • Attends and/or leads internal meetings and client meetings for BD/AD if necessary 

  • Works with Account Director to facilitate knowledge transfer of internal best practices, move the discipline forward, participate in internal initiatives and process improvements as well as client and marketing initiatives 

  • May conduct research to identify opportunities for successful lead generation projects and work with management to determine the markets to be targeted for effective prospecting 

  • May assist with the identification, qualification, and prospecting of potential clients through various lead sources including cold calling, tradeshows, researching via lead generation and prospecting resources, etc 

 

Qualifications: 

  • Education: Bachelor's Degree 

  • 2-4 years of overall experience 

  • 1-2 years of relevant experience as an Account Coordinator, Marketing Specialist, Media Planning, Project Manager, or Sales Role 

  • Basic strategic and analytical skills 

  • General familiarity of Internet applications and technologies 

  • Sales skills including: identification of prospects, sourcing, and closing deals. 

  • Excellent writing, grammatical, and proofing skills 

  • Exceptional presentation skills 

The anticipated salary range for this position is $51,000 - $83,375. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visitwww.dentsubenefitsplus.com.

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We are aware of several scams targeting job seekers and candidates. Please be vigilant. All communication throughout the recruitment process will be from an official member of the dentsu recruitment team, using corporate email addresses (e.g., @dentsu.com or @merkle.com). We will never ask you to send money or vouchers to secure employment. If you suspect you have been a victim of a scam, please report the incident to your bank, local police, or fraud protection authority immediately. Additionally, you can report the scam to us at jobfraud@dentsu.com so we can take appropriate action to request the website is taken down. Please note that Merkle and dentsu are not responsible for any losses incurred as a result of these scams. We advise all individuals to exercise caution and verify the authenticity of any job offers or communications received.