The purpose of this role is to create solution architectures for systems and platforms ensuring all relevant options are explored for time, cost and compliance to the company’s standards, policies and practices whilst meeting the business’ requirements. The role will oversee the work of other architects and delivery of the solution for clients both internal and external, shepherding it through the relevant governance.

Merkle is a data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The agency's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that inspire people-based marketing strategies. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology guide improved marketing results and competitive advantage. With 9,600+ employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the US, EMEA, and APAC. In 2016, the agency joined the Dentsu Aegis Network. For more information, contact Merkle at 1-877-9-Merkle or visit www.merkleinc.com.

The AEM Architect role will be responsible for taking AEM platform implementations projects through the entire life cycle. You will work as the technical lead and will be directly involved in the design, development, and testing of multiple AEM sites. This position will also document and support the sites and extensions throughout the production life cycle. The position will include both working with project teams in an Agile environment and self-directed activities. The position’s responsibilities require independent analysis, communication, and problem solving. Work is performed with little supervision and requires initiative, organization, and judgment.

Essential Functions:

· Design and implement end-to-end Adobe Experience Manager (AEM) solutions to meet both business and technical requirements, acting as the AEM subject matter expert and providing guidance on best practices.

· Interface with client stakeholders, technical leads, and third-party vendors to gather requirements, clarify technical specifications, and align on AEM implementation strategies.

· Develop scalable, secure integration solutions that connect AEM with external systems, including CRMs, ERPs, and marketing automation platforms, ensuring seamless interoperability and data flow.

· Stay up-to-date with emerging marketing technologies, assessing and integrating new tools to enhance digital marketing capabilities within AEM.

· Evaluate wireframes and design mockups to assess technical feasibility and recommend adjustments for efficient, componentized designs aligned with AEM's capabilities.

· Communicate complex technical concepts effectively with both non-technical clients and technical development teams, adapting communication to meet diverse audience needs.

· Design and test AEM solutions to ensure compatibility across major browsers and adherence to web accessibility standards (e.g., WCAG), implementing responsive design techniques for a consistent user experience.

· Lead development within Agile environments, participating in practices such as sprint planning, daily stand-ups, and retrospectives to iteratively deliver AEM solutions.

· Demonstrate self-management, proactively driving tasks to completion without micromanagement and ensuring high standards on all assigned projects.

· Develop detailed project proposals and time estimates, including timelines, resource requirements, and cost projections to support business planning.

· Maintain strong technical proficiency to document code accurately, creating comprehensive, maintainable documentation for internal and external stakeholders.

· Conduct code reviews and ensure alignment with organizational standards, following coding best practices to maintain quality and readability.

· Provide technical leadership and mentorship to AEM developers, assisting with complex problem-solving, conducting knowledge-sharing sessions, and promoting best practices.

· Establish and maintain integration standards for AEM solutions, ensuring secure, high-performance integrations that meet scalability and reliability requirements.

· Rapidly learn and assess third-party tools and platforms to integrate within the AEM ecosystem, continually enhancing digital capabilities.

· Facilitate effective communication between clients and developers, bridging technical and non-technical aspects to ensure clear project alignment.

· Design workflows for content creation, approval, and publishing within AEM, enforcing governance policies to secure content and maintain quality standards.

· Collaborate with DevOps teams to set up continuous integration (CI) and continuous delivery (CD) pipelines, ensuring automated deployments are smooth and efficient.

· Oversee deployment processes and ensure alignment with change management protocols, promoting effective and reliable AEM solution releases.

· Monitor project milestones, communicate progress to stakeholders, and make adjustments to ensure project goals and timelines are achieved.

Skills:

· Ability to design and document advanced architecture using clear, detailed diagrams.

· Skilled in developing high-quality, efficient, and maintainable code solutions.

· Strong interpersonal skills with a proven ability to collaborate within cross-functional teams and embrace continuous learning.

· Demonstrates exceptional organization, time management, and prioritization to handle multiple tasks effectively and meet deadlines.

· Provides excellent customer service with a confident, polite approach, assisting clients and stakeholders with clarity.

· Expert in diagnosing and resolving technical issues efficiently with advanced troubleshooting skills.

· Experienced in configuring and managing complex digital platforms to ensure reliable and optimized performance.

· Broad knowledge of the Adobe Marketing Cloud, including tools like Adobe Analytics, Adobe Target, and Adobe Campaign, enabling seamless integration and cross-solution strategy.

· Proficient in delivering technical support both remotely (via phone or email) and in-person as needed.

· Skilled in configuring and optimizing systems and applications to meet specific technical and business requirements.

· Experienced with ticket-based tracking systems for effective issue management and progress tracking.

· Capable of creating clear, detailed technical documentation to support code, configuration, and architectural decisions.

· Familiar with Agile methodologies, ensuring alignment with sprint goals and project timelines for efficient delivery.

· Knowledgeable in designing solutions that meet cross-browser compatibility and accessibility standards.

· Demonstrates excellent written and verbal communication skills for explaining complex technical concepts to diverse audiences.

· Adaptable and committed to continuous learning, with a strong ability to embrace new tools, processes, and technologies

The anticipated salary range for this position is $113,000 - $182,850. Salary is based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit www.dentsubenefitsplus.com. 

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