We are Merkle Sweden - part of Merkle Northern Europe. Merkle is a leader in data-driven customer experience management (CXM), and we help the world's best brands deliver unique, personalized customer experiences across channels and devices. We provide expertise in digital analytics, customer experience strategy and consulting, user experience design, CRM, data management, commerce, content management systems (CMS), adtech and martech. We are part of Merkle worldwide and dentsu – a global agency network covering 145 markets.

We are a global agency, so your role will be to have a broad, diverse set of responsibilities within a dynamic and fast-paced environment. 

As a project Manager, you will oversee, plan and lead client projects to ensure qualitative deliveries. You will focus on client needs, strengthening these relationships and ensuring that we exceed expectations in every aspect. You will foster smooth collaboration between clients and our team of strategists and specialists across various domains, including customer experience strategy, UX/UI design, A/B testing, data analysis, CRM, technical implementation, web development and change management.  

Key Responsibilities: 

• Day-to-day client and team communication and management ensuring work progresses according to plan and ensuring client satisfaction. 

• Manage project status and finances by updating reports and ensuring projects stay on budget. 

• Scoping and planning of new projects 

• Team resourcing 

Qualifications 

• You have 3+ years of experience in similar positions from an agency/consulting company. 

• You understand the fundamental principles of customer experience. 

• You are client-focused and understand client needs. 

• Strong understanding of agile methodologies and their application in project management. 

• You possess a strong strategic mindset. 

• You have strong professional, organizational, and administrative skills, demonstrating proactivity to manage daily challenges. 

• You find it exciting to be part of a client team, you manage to bring out the best in others and know when to delegate responsibility and when to take charge yourself. 

• You have a good understanding and communication skills in both Swedish and English since both languages will be used in the workplace. 

About Dentsu Sweden:

Dentsu Sweden is part of a global communications network with 72,000 employees in more than 145 countries. We offer our employees the opportunity to work with several market-leading brands and exciting clients. All our Swedish companies are environmentally certified according to Svensk Miljöbas, and we actively work with our social and environmental responsibilities as employers and fellow human beings. Diversity, Equity & Inclusion are deeply rooted in our shared values - the 8 Ways to Never Before - and our Leadership Framework is applicable to all our employees. We are proud of what makes us unique as a company and individuals, and we encourage applicants from all different types of backgrounds to apply to us.

We offer, among other things:

• Collective agreement
• 5000 SEK in wellness allowance
• 30 days of vacation
• Flexibility and the best possible mix of two good things, working at our offices and working from home
• Many career and development opportunities

Application and contact

Is your heart racing a little now? If you can see yourself in all this – both the job and being part of Merkle – we would love to hear from you.

The position is full-time with permanent employment and is located at our Stockholm or Gothenburg office. There is no application deadline, finding the right candidate is more important to us than a fast process. The job ad will be removed after filling the position.
 

For questions, contact:

Maria K. Cederbrand, Senior Talent Acquisition Partner

maria.cederbrand@dentsu.com.