As Managing Director for Merkle Norway, you will have overall responsibility for growing the business and managing the agency, including business transformation and development, revenue growth and profitability, service delivery and client & employee satisfaction.

You will lead and ensuring our business is positioned as the market leading Customer Experience Management partner. You will oversee the evolution of data-driven strategies that help our clients deliver hyper-personalized experiences to maximize customer value, solidify customer loyalty, and ultimately deliver competitive advantage.

You will be the face of the brand internally and externally. To be successful in this role, you should have skills to connect with C-level decision makers to promote Merkle in the market, and to pitch and negotiate larger-scale contracts. In addition, a commercial mindset, growth mentality and client service experience are critical to success in this role. 
 

As Managing Director Merkle Norway, you are part of the dentsu Norway leadership driving dentsu’ s integrated business across media, creative and CXM. This role will directly report into the CEO for dentsu Norway and indirectly into President, Merkle Northern Europe.

Key Responsibilities

• Promote an innovative, collaborative, and client-centric culture with people/talent at the heart.
• Deliver on business strategy and growth through developing client portfolio, promoting integrated client solutions and driving new business development in line with Merkle’s scope of work and capabilities.
• Work closely with other dentsu practices (media, creative) on leveraging integrated solutions.
• Maintain an active profile within Merkle and the professional services industry and be a recognized industry expert and thought leader; continuing to build the multi-disciplined capability profile of Merkle Netherlands.
• Proactively champion a diverse and inclusive work environment and seek to hire, promote and retain a diverse, highly engaged and motivated team.

Key Performance Indicators for this role include

• Revenue and Growth
• Team Satisfaction and Engagement
• Employee retention
• Gross Margin
• Client satisfaction 
   

Skills and Experience 

• Excellent communication and presentation skills;
• Excellent leadership skills;
• Strategic thinking and understanding of business models and agency processes;
• Commercial mindset, experience managing large portfolio of senior clients;
• Affinity with digital product development, CX, CRM, Omnichannel, Commerce, Tech marketing, Data & Analytics and/or Content Solutions;
• Proven industry experience including extensive experience in relevant roles and operating at a strategic management level;
• Experience with senior client relationship management, go-to-market, and business development strategy;
• Proven track record of delivering on sales and growth targets;
• Connected and experienced within the Norwegian market;
• Fluent in Norwegian & English
  
   

What do we offer

We offer a culture of innovation and radical collaboration, a great place to work with focus on the well-being of our people. We enjoy hybrid ways of working, additional well-being and social impact days, as well as flexible public holidays.
 

Our commitment to Diversity & Inclusion

Dentsu is an equal opportunity employer. We strive for an inclusive and safe workplace with equitable opportunities and treatment for all, where everyone is empowered to speak out. We are committed to inclusivity and fairness in all aspects of our policies, practices, and daily operations. We do not discriminate based on age, ethnicity, gender, nationality, religion or beliefs, sexual orientation, (dis/) ability, appearance or (socio-economic) position, and encourage candidates from all backgrounds and identities to apply. 
 

We put our people at the center, creating space for growth, understanding, and learning so they can thrive. We foster an inclusive culture that values the unique strengths, perspectives, and experiences of each employee, in which diversity is valued in both our employees and our ideas. We believe that our diverse backgrounds contribute to the strength of our teams, enhancing our ability to make informed decisions, foster innovation, and achieve better business outcomes for our clients.