Across all these services, as an incumbent in this role, you will: 1 Become an expert on the Qualtrics Experience Management (XM) Platform and related solutions. 2 Be the front-facing lead point of contact for business on Qualtrics technology and manage the entire delivery of global Experience Management Programs (Customer Experience, Employee Experience, and Brand Experience Surveys) 3 Manage programs end to end. This would entail executing programs right from implementation, reporting and analysis. • Collaborate with internal stakeholders and partners to ensure successful implementation of the program. • Monitor and review progress for timely implementation of all programs/projects.

Key responsibilities:

Engage with relevant stakeholders within the organization to review support.
Design and document functional and technical requirements and help scope projects by understanding timelines and deliverables.
Solve complex technical implementations both independently and in a team environment.
Clearly communicate solutions back to business through multiple communication channels.
Enable other team members on the Qualtrics Experience Management (XM) Platform and related solutions.
Contribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials.
Lead implementation projects to completion, including management of internal stakeholders, schedule, risks, issues, and resources.
Continually adapt and develop product knowledge and learn new technologies.
Coordinate and collaborate with the internal stakeholders and external partners (wherever applicable) to deliver CX/EX/BX program.