The purpose of this role is to build, lead and continuously develop a high-performance QA team that ensures deliverables meet the high-quality standards of the company. To lead technical initiatives in order to optimise the quality assurance approach and tools and to grow the technical knowledge in the team by providing guidance and knowledge sharing.

Key responsibilities:
Is responsible for overall customers’ satisfaction from software quality point of view
Ensures overall quality of the deliverables and customer satisfaction across a number of projects
Successfully manages several complex QA programmes simultaneously. Collaborates with leads in other disciplines to implement the QA process and methodology 
Works closely with the Functional Director and the business stakeholders on providing test requirements, QA estimates and resource needs across one or more projects
Provides and controls the project test plan execution, assigns responsibilities to team members and provides visibility on the progress, risks and mitigation plans regularly
Owns the development of the team’s technical and domain expertise via various knowledge sharing and training initiatives
Leads technical innovation initiatives resulting in optimisations in various areas (technical processes and approaches, tools)
Adopts industry best practices and industry standards as best suited to the organisation
Manages the implementation of overall testing infrastructure (test bed/environment)
Is responsible for the development of the team’s technical and domain expertise via various knowledge sharing and training initiatives. Ensures lines of succession are in place
Proactively involved in production problems investigation and defines issue prevention action