Dublin
About the job
The purpose of this role is to create solution architectures for systems and platforms ensuring all relevant options are explored for time, cost and compliance to the company’s standards, policies and practices whilst meeting the business’ requirements. The role will oversee the work of other architects and delivery of the solution for clients both internal and external, shepherding it through the relevant governance.
About Merkle
Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.
Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.
The role
As the Solution Architect, the purpose of this role is to create solution architectures for systems and platforms ensuring all relevant options are explored for time, cost and compliance to the company’s standards, policies and practices whilst meeting the business’ requirements. The role will oversee the work of other architects and delivery of the solution for clients both internal and external, shepherding it through the relevant governance.
Designing and putting in place secure, robust and scalable technical architectures and Salesforce solutions while working with multiple stakeholders. Leading design workshops to understand business process, recommend and design a Salesforce solution that suits the client needs
Create and manage the breakdown of Salesforce solutions into user stories and requirements, estimate each requirement, map dependencies and work with a project manager to build project plans
Ensure technical quality and good Salesforce solution design principles are followed by leveraging your deep technical expertise to advise on architectural and technical development
Lead a delivery team and work with a project manager to ensure the implementation of agreed Salesforce solution and infrastructure
Allocation of project tasks to the development team, ensuring tickets provide the sufficient technical detail required for developers to follow
Support project managers with the relevant information to create documentation for projects including Project Plan, Gantt Chart, Status Reports, Risk Logs etc
Monitor and assist delivery of development tasks
Performing code review to ensure quality and best practice standards are met
Managing pipelines for CI/CD
Managing the testing of the Salesforce solution, provide input to test scripts and triage bugs found on the platform
Management of change from a technical perspective to support project delivery, within budget, scope, quality and time
Documenting best practices and operational procedures
Acting as a role model and advising customers on architectural and technical development best practices during workshops and during the project
Manage the handover of the project with customers and other internal teams
Collaborating with clients and project teams from a Technical perspective for Salesforce solutions across a range of industries
Line management of a technical team including Technical Leads and Developers, providing coaching, feedback and support to help them achieve their career goals and grow within the organisation
Foster a positive, collaborative and high-performance team culture, focusing on continuous improvement and professional development
What you'll need
Minimum of 5 years’ experience leading and designing Salesforce Solutions on multiple Salesforce project
Excellent communication (written and oral) and interpersonal skills
Strong background in Salesforce platforms, including Salesforce Cloud solutions (Sales, Service, Marketing, etc.), with in-depth knowledge of Salesforce project delivery methodologies
Significant experience leading project teams to deliver Salesforce projects using various project and program management methodologies in a variety of environments
Experience designing custom functionality using LWC, Aura, triggers, different custom jobs, flows, data migrations and good understanding of Salesforce best practices
Experience designing different types of integrations between Salesforce and other systems for example integrations using Salesforce APIs, outgoing integrations, web services, Salesforce Connect, Mulesoft and middleware solutions
Extensive knowledge and experience of working with Salesforce.com using out of the box Salesforce functionality
Leading development team throughout the software development lifecycle, managing setting up deployment processes and tools
Excellent leadership and management skills with hands-on experience of managing and coaching technical teams in a leadership role
Proven ability to work creatively and analytically in a problem-solving environment
Multiple Salesforce certifications preferred
What We Offer
A collaborative and fast-paced work environment with opportunities for growth.
The opportunity to work with diverse clients across various industries.
We offer competitive salaries and benefits including pension plans, income protection, life assurance, discounted healthcare and travel insurance.
You’ll enjoy lots of cool perks including free fresh fruit delivered daily along with a fully subsidised barista service.
We strongly support a work-life balance and encourage agile and flexible working across the business.
Our working parents are eligible for paid family friendly leave once they are with us more than a year and we offer a phased return to work to support their return.
You always get your birthday off, company closure days at Christmas and Easter and we have a great holiday allowance scheme allowing you to buy additional leave at the beginning of the year too.
Diversity, Inclusion and Wellness is SO important to us and there is always an event within these areas on the horizon.
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
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