Key Responsibilities:

• Team Leadership & Development:

• Lead and mentor a team of Engagement Managers and Consultants to ensure the successful delivery of Salesforce technology solutions.
• Foster a positive, collaborative and high-performance team culture, focusing on continuous improvement and professional development.
• Guide team members through transitions and evolving challenges, maintaining morale and ensuring alignment with company values.
• Provide coaching, feedback and support to team members to help them achieve their career goals and grow within the organisation.
   

• Internal Operations & Strategic Direction:

• Oversee the internal operations of the team, ensuring alignment with company goals and efficient use of resources.
• Develop and implement strategies to improve team performance, increase operational efficiency and streamline internal processes.
• Collaborate with the Head of Projects & Programmes to define strategic objectives and ensure that the team is contributing to overall business success.
• Monitor and evaluate team performance, ensuring that all team members are aligned with project and organisational goals.
   

• Billable Work Focus:

• Engage directly with clients during the allocated billable work time, taking on key tasks as required to ensure the success of Salesforce projects.
• Leverage your expertise to provide guidance on high-priority or challenging aspects of project delivery.
• Support internal teams in ensuring that client needs are met, but your role will primarily be internal with occasional client engagement when needed.
   

• Process Improvement & Innovation:

• Identify opportunities to improve internal processes and workflows to enhance the efficiency and effectiveness of the team.
• Promote a continuous improvement mindset, encouraging the team to explore new ideas and methodologies for delivering high-quality solutions.
• Drive innovation within the team, ensuring that we stay ahead of industry trends and deliver the best possible outcomes for clients.
   

• Stakeholder Management:

• Be prepared to step in and engage with key stakeholders when necessary, offering support and leadership on high-stakes projects.
• Build and maintain strong relationships with internal teams and third-party vendors, ensuring that all project deliverables align with client expectations and deadlines.
• Serve as an escalation point for complex or high-risk project issues, ensuring that they are addressed proactively.
   

• Reporting & Insights:

• Provide regular updates to senior leadership on team performance, project status and any operational challenges.
• Contribute to strategic discussions and provide insights to improve team effectiveness and client satisfaction.
   

Qualifications & Experience:

• 8+ years of experience managing Salesforce-based technology projects, with at least 3 years in a senior leadership role overseeing teams of Engagement Managers, Consultants or similar roles.
• Strong background in Salesforce platforms, including Salesforce Cloud solutions (Sales, Service, Marketing, etc.), with in-depth knowledge of Salesforce project delivery methodologies.
• Proven success in leading teams and managing internal operations, with the ability to shift to client-facing tasks when needed.
• Excellent communication, leadership, and interpersonal skills, with the ability to manage relationships across all levels of the organisation.
• Strong organisational, problem-solving and decision-making abilities, with a focus on operational excellence and team performance.
   

Desired Skills:

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Consultant) preferred.
• Expertise in Agile, Scrum, or other project management methodologies.
• Experience working in a professional services or consultancy environment.
• Ability to engage with clients and stakeholders effectively and provide internal leadership.

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