London
About the job
The purpose of this role is to own the day-to-day client relationship and all elements of delivery. Including, implementation of the strategic vision for the client, delivery against the financial targets set and building a trusted relationship with the client.
A bit about us
Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of our approach to digital business transformation.
As the only integrated experience consultancy in the world with a heritage in data science and performance, Merkle delivers holistic, experiences that support growth, engagement, and loyalty.
Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.
With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.
The Role
We have a rare and exciting opening for an Account Director to join our team here at Merkle. Reporting directly into a Client Partner/ VP Client Partner you will be a key part of the senior team on key accounts and will be the main go-to person for the clients you’ll be working on and their other agencies.
You will have ownership of two clients, with responsibility for commercials, account development & growth in addition to management of a matrix team to deliver successful digital, data, design experience and strategic campaigns whilst partnering with alliance partners like Salesforce and Adobe on platform implementations and development.
As the most senior day-to-day agency contact across your client accounts, you are the strategic client lead that builds strong working relationships with clients, understands the challenges they face, their business, marketing and commercial objectives and works with them to create best in class work that answers briefs and exceeds expectations.
This is a management role, with direct management of some reports and accountability for a wider matrix team. You will also be supported by a Project Managers to ensure success.
Life as an Account Director at Merkle
You play a pivotal role in supporting the Client Partners in defining and implementing best-in-class client services across your accounts
With the support of your team, it will be your responsibility to ensure operational excellence is maintained across all areas of the account; including project delivery, campaign delivery and reporting
You will work closely with key client stakeholders and internal matrix teams both at a local and global level to ensure that key milestones and deliverables are clear, adhered to and delivered to spec and on time
As part of your role you will work with multiple teams within Merkle including, Analytics, Experience and Commerce, Strategy and Consulting as well as some of the wider Dentsu services lines across media and creative
You will have commercial responsibility alongside the Client Partner for management of financial forecasts and revenue projections, identifying new revenue opportunities and proactively driving these forward
The Account Director will be a strategic partner to strategy on the business, be able to think outside the box and bring insightful and relevant info internally and to Client
You will lead and drive forward a regular meeting cadence including face to face meetings with the clients, Quarterly business reviews and insights and reporting in order to strengthen our partnerships and unlock wider opportunities for collaboration
What we are looking for in you
We anticipate the suitable candidate will possess 7+ years’ experience working in a Digital/CRM/Data/Creative/Commerce agency or client-side experience with thorough knowledge of experience, commerce and data driven marketing, campaign delivery and managing end to end CRM/Marketing programs
A good understanding and experience in Omni-channel marketing strategies and solutions
Ability to lead teams and build strong working relationships with your clients as well as third parties such as media agency, creative agency and data suppliers
Ability to manage multiple projects simultaneously
Ability to identify additional revenue opportunities and proactively drive this internally and externally
Ability to converse fluently with a technical and non-technical audience both internally and externally and presenting them to the client
Experience of managing commercials; working to agreed/scoped budgets & resource levels
Ability to work closely with multiple teams
A few of the benefits
You'll have a great compensation package, private health & dental insurance, corporate discounts and career development through Dentsu University, and free access to LinkedIn learning
29+ days of annual leave (25 days of regular holidays, birthdays off and 3 additional wellness days)
We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years
You'll have a hybrid working schedule, with flexible start/end hours
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.
We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams
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